Terms and Conditions for Gardeners New Malden Services

These Terms and Conditions set out the basis on which our gardeners in New Malden provide domestic and commercial gardening services. By making a booking, you agree to the terms below, which are designed to keep the service clear, fair and professional for both parties. They apply to all routine and one-off work, unless we agree something different in writing before the service begins.

Throughout this document, the terms “we”, “us” and “our” refer to the gardening service provider, and “you” refers to the customer making the booking. These terms are intended to support a transparent working relationship for all garden maintenance services, landscaping tasks and related work carried out by our team.

Please read these Terms carefully before confirming any booking. If you proceed with a booking, request a quotation, or accept a service date, it will be taken as acceptance of these terms. If you do not agree with any part of them, you should let us know before work starts.

1. Scope of Services

Our garden care services may include lawn cutting, hedge trimming, pruning, weeding, planting, clearance work, seasonal tidy-ups, soft landscaping, and other agreed outdoor maintenance tasks. The exact scope of each job will depend on the quote, booking notes, and any written agreement made before the visit.

We will carry out the work with reasonable care and skill, using appropriate methods and tools for the task. However, gardening involves natural conditions, and outcomes may vary depending on weather, soil condition, plant health, access, and the previous state of the garden. For that reason, no guarantee is made that every plant, lawn or feature will respond in a particular way.

Where additional work is needed beyond the original request, we may discuss revised options, extra time, or a separate quotation. We are not obliged to carry out work that was not agreed in advance, especially if it would materially change the time, cost, or resources required.

2. Booking Process

Bookings for Gardeners New Malden services may be made by phone, email, online enquiry, or any other method we make available from time to time. A booking is not confirmed until we have accepted the request and, where required, received any deposit or advance payment.

When you request a booking, you should provide accurate information about the property, the type of work required, access arrangements, parking restrictions, pets, hazards, and any other relevant details. If the information you provide is incomplete or inaccurate, it may affect the quote, timing, safety, or the ability to complete the job as planned.

We may need to inspect the site or request photographs before confirming the final price or service date. Any estimate given before inspection is based on the information available at that time and may be revised if the actual conditions differ from those described.

3. Prices and Payments

Prices may be quoted as fixed fees, hourly rates, day rates, or a combination of these, depending on the work involved. Unless otherwise stated, all quoted prices are inclusive only of the services specified in the quotation and exclude any extra work, specialist disposal, permit costs, or third-party charges.

We reserve the right to adjust the price if the job changes in scope, requires additional labour, involves unexpected site conditions, or takes longer than reasonably anticipated due to inaccurate information, limited access, or obstructions on the property. Any such change will be discussed with you where possible before the extra work is carried out.

Payment terms will be set out at the point of booking or in the invoice. In most cases, payment is due on completion of the work, unless we have agreed a deposit, staged payments, or advance payment. We may suspend or refuse future work if an outstanding invoice is overdue.

Accepted payment methods may include bank transfer, card payment, or other methods confirmed by us. Where a payment is returned, reversed, or disputed without valid reason, we may charge reasonable recovery costs permitted by law.

4. Cancellations, Rescheduling and Delays

If you need to cancel or reschedule, please notify us as soon as possible. We may charge a cancellation fee where late notice has been given, especially if a team has already been allocated, materials have been purchased, or travel time has been incurred.

Unless stated otherwise, cancellations made with reasonable notice will not attract a charge. However, where notice is short or the booking is abandoned without access being provided, we may charge for the time and costs already committed to the appointment.

We may need to reschedule due to severe weather, staff illness, equipment failure, safety concerns, or other matters beyond our control. In such cases, we will aim to rearrange the visit at the earliest practical date, but we will not be liable for indirect losses caused by the change in schedule.

5. Customer Responsibilities

You are responsible for ensuring that the work area is reasonably accessible and safe to work in. This includes providing access to gates, water, electricity if required, and any relevant instructions about alarm systems, pets, hidden features, or fragile items in the garden. If access is delayed or denied, we may charge for waiting time or abortive attendance.

You should remove or secure valuables, ornaments, ornaments of sentimental value, garden furniture, and any items you do not want moved, cut, or disturbed. While we will take reasonable care, we are not responsible for loss or damage to items left in areas where garden work is being carried out if they were not identified in advance as requiring special handling.

If you want certain plants, borders, structures, or features protected, you must tell us before work starts. Where necessary, we may decline to proceed with a task if the risk to property, plants, or people is unacceptably high.

Where children, pets, visitors, or other persons are present, you must ensure they remain clear of the working area. We may pause the work if we believe conditions are unsafe or instructions are not being followed.

6. Liability and Limitations

We will perform all gardening services with reasonable skill and care. If we fail to do so and you suffer direct loss as a result, we will be responsible only to the extent required by law and only for losses that were reasonably foreseeable at the time the booking was made.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we will not be liable for indirect, incidental, or consequential losses, including loss of profit, loss of enjoyment, or loss of opportunity.

We do not guarantee the survival or condition of plants, turf, shrubs, or trees after pruning, relocation, planting, or treatment, unless a specific guarantee has been agreed in writing. Natural wear, disease, drought, pests, frost, and adverse weather may affect results beyond our control.

Any claim relating to damage must be notified to us as soon as reasonably possible and, in any event, within a reasonable time after the work was completed. You should keep damaged items where possible and provide photographs or other supporting information to help us assess the issue.

7. Waste Removal and Regulations

Garden waste produced during the service may be removed by us only if this has been included in the booking or specifically agreed in advance. Waste handling will be carried out in line with applicable UK waste rules and environmental obligations. We may use licensed waste transfer arrangements where appropriate.

You must tell us if the waste contains anything unusual, such as contaminated soil, treated timber, asbestos-containing material, sharp debris, chemicals, or non-garden items mixed into the waste. Such materials may require separate handling and additional charges, and we may refuse to remove them if they are unsafe or unlawful to transport.

Where waste is left on site for collection by another party, it remains your responsibility unless we have explicitly agreed to take responsibility for its removal. We do not guarantee that all waste will be accepted by a particular disposal facility, especially if it has not been correctly separated or described.

We may leave a site tidy, but we are not responsible for the final disposal of waste once it has been handed to a third-party carrier or facility acting lawfully and independently. Any recycling, composting, or disposal decisions will be made in accordance with our operational arrangements and legal duties.

8. Materials, Plants and Equipment

If we supply plants, compost, topsoil, mulch, or other materials, the specifications will be as agreed at the time of ordering. Natural products vary in colour, size, and finish, and minor variations are not defects. Seasonal availability may also affect what can be supplied.

Where you provide your own materials or equipment, we are not responsible for defects in those items or for poor results caused by unsuitable products. If we believe a supplied item is unsafe, poor quality, or inappropriate for the intended use, we may refuse to use it.

Any equipment we bring remains our property. You must not use it unless we expressly permit you to do so. If our equipment is damaged through misuse, interference, or contact with hidden hazards not disclosed before the job, you may be responsible for reasonable repair or replacement costs.

9. Complaints and Corrections

If you are dissatisfied with any part of the service, you should notify us promptly so that we can review the matter. We may ask for details, photographs, or a chance to inspect the issue. This helps us determine whether any remedial work is appropriate.

Where a service has not been carried out in accordance with these terms, we may, at our discretion and where reasonable, return to the property to correct the issue or offer another fair remedy. This does not affect any rights you may have under UK consumer law.

We will not be responsible for complaints that arise from instructions that were unclear, incomplete, changed during the job, or inconsistent with the condition of the property at the time of service.

10. Force Majeure

We will not be liable for failure or delay in performing our obligations where the failure is caused by events outside our reasonable control. These may include extreme weather, fire, flood, strikes, transport disruption, supply issues, acts of government, or other unforeseen events.

If such an event occurs, we will use reasonable efforts to minimise disruption and to resume the service as soon as practical. Any agreed timescales may be extended accordingly without penalty.

This clause does not remove the obligation to pay for work already completed or for costs already incurred up to the point of interruption.

11. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected with the services, these terms, or any related booking will be subject to the exclusive jurisdiction of the courts of England and Wales.

If any part of these terms is found to be unlawful, invalid, or unenforceable, that part will be treated as removed to the minimum extent necessary, and the remainder will continue in full force and effect.

These Terms represent the entire agreement between you and us in relation to the service, unless a separate written agreement has been made. No other promise, statement, or representation will form part of the contract unless confirmed in writing by both parties.

By booking our professional gardeners, you acknowledge that gardening is a practical service affected by natural conditions, and that reasonable flexibility may be required to complete work safely, lawfully, and to a professional standard.